{"id":17318,"date":"2024-08-14T22:38:03","date_gmt":"2024-08-14T22:38:03","guid":{"rendered":"https:\/\/umgtruck.com\/rebuild\/?page_id=17318"},"modified":"2024-08-14T23:00:41","modified_gmt":"2024-08-14T23:00:41","slug":"our-policies","status":"publish","type":"page","link":"https:\/\/umgtruck.com\/rebuild\/our-policies\/","title":{"rendered":"Our Policies"},"content":{"rendered":"\t\t
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\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\tMobile Game Truck Policies\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A valid credit card or debit card is required to guarantee and pay for your reservation. If you are a municipality or group who cannot pay for your event up front, when we send you the invoice your event is confirmed. There will be a $50 cancellation fee for all parties or events canceled after payment is received. We allow no movement, nor refunds in the schedule within 21 days of your event. However, when applicable, we will make every effort to postpone your event, with no penalty to another date should cancellation or rescheduling be necessary. If we do reschedule the event we reserve the right to move it to a \u201cnon prime\u201d spot. Ultimate Mobile Gaming reserves the right to charge customers a cancellation fee of up to 25% of the booking for large events that use multiple pieces of equipment or are over 3 hours after invoice is sent.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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If you have informed our staff you\u2019d like to play Fortnite or any other online game, we will need to plug into your Internet router. We have a 200 foot ethernet cord that we will use. While we will make every attempt to play the game and plug into your Internet, there may be a chance the connection cannot work. While we frequently play Fortnite in our trailers, some setting on your router or Internet may prohibit a connection to our trailer. Ultimate Mobile Gaming is not responsible for guaranteeing a successful internet connection.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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The Game Coach is there to make sure that your group is making the most of our high-tech fun. If you feel he or she has done a good job, tipping the employees is appreciated for our services.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Ultimate Mobile Gaming is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Our primary service area is a 30-mile radius from 01752 (Marlborough, MA). We also service a \u201csecondary\u201d area outside our primary area, but must add a fuel surcharge fee when we travel to the secondary area. See our\u00a0Service Area<\/a>\u00a0section for coverage areas.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Ultimate Mobile Gaming trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not\u00a0want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and\/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your\u00a0service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Ultimate Mobile Gaming does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests under the age of 16 require a parent or guardian be on property and within contact of the game coach should a need to contact them arise.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Ultimate Mobile Gaming equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Ultimate Mobile Gaming or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property\/equipment damage. Additionally, Ultimate Mobile Gaming reserves the right to charge the client\u2019s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client\u2019s guests. Ultimate Mobile Gaming or its employees assume no responsibility for any injuries\u00a0sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and\/or host.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Ultimate Mobile Gaming does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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While your party is in effect the Game Coach mayl be taking pictures of the party from inside the trailer. You may\u00a0then be able to view these pictures on Ultimate Mobile Gaming Facebook Fan Page or our web site. If you do not want our Game Coach taking these pictures or posting them on the Fan Page or web site please notify us prior to the start of the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party\/event without prior approval nor park off of a hardened surface.<\/p>

It is the customer\u2019s responsibility to provide a safe place for us to park far enough in advance to set up our party. In the event we cannot find a safe place to park and your party is cancelled no refunds will be given.<\/strong><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tVIDEO GAME RATINGS:<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Ultimate Mobile Gaming will not play any \u201cM\u201d rated or higher game in the video game theater without a request from the client prior to the party\/event or adult approval at the time of the event. If you wish to have an \u201cM\u201d rated game or higher at your party\/event please contact us, indicating the game you prefer or let the Game Coach know as soon as you can after he gets there. It is also recommended that all clients email us with their game requests.<\/p>

By submitting payment for a mobile video game truck party you agree to these terms.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\tLaser Tag Policies\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A valid credit card or debit card is required to guarantee and pay for your reservation. If you are a municipality or group who cannot pay for your event up front, when we send you the invoice your event is confirmed. There will be a $50 cancellation fee for all parties or events canceled after payment is received. We allow no movement, nor refunds\u00a0 in the schedule within 21 days of your event. However, when applicable, we will make every effort to postpone your event, with no penalty to another date should cancellation or rescheduling be necessary.\u00a0 If we do reschedule the event we reserve the right to move it to a \u201cnon prime\u201d spot. Ultimate Mobile Gaming reserves the right to charge customers a cancellation fee of up to 25% of the booking for large events that use multiple pieces of equipment or are over 3 hours after invoice is sent.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The Game Coach is there to make sure that your group is making the most of our high-tech fun. If you feel our staff has done a great job, tipping is greatly appreciated.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Ultimate Mobile Gaming is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Our primary service area is a 30-mile radius from 01752 (Marlborough, MA). We also service a \u201csecondary\u201d area outside our primary area, but must add a fuel surcharge fee when we travel to the secondary area. See our\u00a0Service Area<\/a>\u00a0section for coverage areas.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Ultimate Mobile Gaming\u00a0\u00a0Laser Tag is\u00a0designed for all types of weather conditions, but Laser Tag play can be affected by severe or very wet weather (unless indoor play at a larger venue is planned.) There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (heavy rain, very high winds, flooding and\/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated heavy rain, snow storm, tropical storm or hurricane) please contact us to begin the rescheduling.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Ultimate Mobile Gaming does require a parent or responsible adult to be present on-site during your Laser Tag party.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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All participants must have a signed \u201chold harmless\u201d waiver prior to participation. Minors (under 18) must have the waiver signed by a parent or responsible guardian.\u00a0Waiver can be downloaded here.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Ultimate Mobile Gaming equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDAMAGE\/INJURY:<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Ultimate Mobile Gaming or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property\/equipment damage. Additionally, Ultimate Mobile Gaming reserves the right to charge the client\u2019s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client\u2019s guests. Ultimate Mobile Gaming or its employees assume no responsibility for any injuries\u00a0sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and\/or host.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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While your party is in effect the Game Coach may\u00a0be taking pictures of the party. You may\u00a0then be able to view these pictures on Ultimate Mobile Gaming Facebook Fan Page\u00a0or our web site. If you do not want our Game Coach taking these pictures or posting them on the Fan Page or our web site please notify us prior to the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tINVITATIONS:<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We will mail all of your invitations to the address you provided as the billing address of your credit card. If you prefer to make other arrangements please contact us. Invitations will be mailed upon receipt of payment.<\/p>

By submitting payment for a Laser Tag party you agree to these terms.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCheck Availability<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Mobile Game Truck Policies REFUND\/CANCELLATION POLICY: A valid credit card or debit card is required to guarantee and pay for your reservation. If you are a municipality or group who cannot pay for your event up front, when we send you the invoice your event is confirmed. There will be a $50 cancellation fee for … Continue reading Our Policies<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-17318","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/umgtruck.com\/rebuild\/wp-json\/wp\/v2\/pages\/17318"}],"collection":[{"href":"https:\/\/umgtruck.com\/rebuild\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/umgtruck.com\/rebuild\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/umgtruck.com\/rebuild\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/umgtruck.com\/rebuild\/wp-json\/wp\/v2\/comments?post=17318"}],"version-history":[{"count":22,"href":"https:\/\/umgtruck.com\/rebuild\/wp-json\/wp\/v2\/pages\/17318\/revisions"}],"predecessor-version":[{"id":17342,"href":"https:\/\/umgtruck.com\/rebuild\/wp-json\/wp\/v2\/pages\/17318\/revisions\/17342"}],"wp:attachment":[{"href":"https:\/\/umgtruck.com\/rebuild\/wp-json\/wp\/v2\/media?parent=17318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}